Charlie.ai support

Help when you need it

Support for Charlie.ai Public Early Access

Charlie brings business messages, customers, jobs, tasks, quotes and invoices into one working view. If something is unclear or does not behave as expected, contact us and tell us what you were trying to achieve.

Using Charlie

Signed-in customers can open the in-app help page for guidance relevant to the current platform. You can also ask Charlie for help with a business task, but account, billing, privacy and security questions should be sent to support.

Connections

Every connection shows its real availability inside Charlie. A connection described as planned or under verification cannot yet access your account. If a live connection stops syncing, include the provider name and the approximate time the problem began—never send us your password, recovery code or API key.

Quotes, invoices and files

Tell us whether the problem occurred while editing, producing a PDF, downloading or approving delivery. Do not email confidential customer documents unless support specifically requests a safe, redacted example.

Contact support

Email charlie.ai@phantiqstudios.com. Include the email address used for your Charlie account, a short description and any safe error wording shown on screen. Do not include passwords, one-time codes or payment-card details.

Privacy and account choices

Read the product privacy notice, terms and acceptable-use policy. Data export and account-deletion controls are available from the signed-in Account area.